Returns & Refund

For products purchased directly from BT Lab and its authorised distributors if the product does not perform as described on the datasheet associated with the product, customer must notify BT Lab within 6 months of delivery providing details of the relevant protocol used. BT Lab will then examine details of customer’s protocol to determine whether the problem is protocol related or product related. For protocol-related problems, BT Lab experts will provide reasonable independent advice. For product-related problems, a replacement or refund will be offered as customer’s sole remedy.

Replacement and Refund Policy

Antibodies, Protein, ELISA Kit and other Lab supplies are not eligible to be returned. To request a replacement, contact your sales representative.
We accept replacement within 30 days on the receipt of the items. You are sure to feedback to our customer service timely via E-mail: order@bt-laboratory.com.
The replacement of product should be in the prescribed days only. After that you are not eligible for return or refund of the item.
Items in special counter have no refund nor exchange without quality problems.
To request a refund, contact our sales representative via E-mail. Please have your order information including lot number, complete billing address and telephone number readily available, so we can better assist you with your request.

Any damaged or defective product or any missing items or its parts which are not according to as ordered, we will ship a replacement or replenishment item at the earliest possible with no extra shipping cost to you.
Replacement of any product should be based on the availability of the product. And this process should be carried out within 30 days on the receipt of the item.
If the original ordered item is no longer possible then we will request you to choose an alternate item and express ship the same to you with no extra shipping cost to you.
Any of your own reasons, we do not bear the cost of replacement.